Project Coordinator Job in Phoenix Business Solutions (UK) Ltd. in London

Image result for PHOENIX BUSINESS SOLUTIONThe Project Coordinator plays a central role in assisting with the overall coordination and functioning of all client-related work, supporting the Consultancy teams in delivering projects as required.

Working closely with Clients, Pre-sales, Consultancy and Support teams, the Project Coordinator will ensure the teams project related work is properly resourced, scheduled and organised, communicating regularly and effectively with all stakeholders.

Reporting Line
  • The Project Coordinator will report to the Director of Client Services & Solutions
Primary Responsibilities
  • Ensure all consultancy, development and training work requests are properly logged, tracked and managed from the initial opportunity, through to client signoff and closure.
  • Co-ordinate and manage consultants, developers and trainers’ diaries, ensuring all interested parties receive clear communication on location, task, prerequisites and expectations.
  • Produce reports detailing all time spent on chargeable and non-chargeable work using data from time and billing systems.
  • Proactively report on missing time where members of the consultancy, training or development departments have not recorded time in line with agreed company procedures.
  • Ensure all time in the billing and accruals system is accurate and up to date.
  • Ensure all projects are created in the time billing and accruals system
  • Booking travel for consultants, trainers, developers and project managers where necessary.
  • Work with Team Leaders to gather regular status updates on all work in progress, and proactively report if work is likely to slip (cost and/or time).
  • Organise and maintain up to date company-wide records relating to project performance, costtracking and status.
  • Work with clients on completion of work to gather and collate feedback, as per agreed processes.
  • Maintain proactive communication to business owners & stakeholders.
  • Issue regular reports in line with agreed project processes.
  • Ensure the highest levels of customer satisfaction and success.
  • Managing and scheduling requests for resource
  • Collating and providing meeting minutes
  • Being a point of contact for the clients to communicate to the Professional Service Consultancy Teams.
Duties & Accountabilities
  • Ensure all work requests are properly managed and signed off by the client.
  • Report and take direction from the Director of Client Services & Solutions and Team Leaders
  • Regularly report project status to all involved parties.
  • Utilise MS Project or other related project tools
  • Ensure the highest levels of customer satisfaction and success
  • Produce reports when required by management.
  • Coordinate meetings, setting agendas, producing meeting minutes, action items and follow-ups as required for the projects.
Supervisory Responsibilities
  • None
Additional Responsibilities
  • Be prepared to provide assistance outside of normal working hours
  • Attend regular meetings as required by Management.
Skills & Qualifications
  • Excellent organisational skills (prioritising, time management, record keeping, follow ups).
  • Must be able to meet tight deadlines, manage conflicting priorities, effectively multi-task and work well under pressure in a fast paced, changing environment.
  • Good commercial awareness.
  • Demonstrable experience of an industry recognised project management methodology.
  • Proficient in Microsoft Office tools.
  • Demonstrable experience of time and billing systems.
Personal Attributes
  • Motivated, self-starter with the ability to work alone or as part of a team without constant supervision.
  • Strong communication skills both written and verbal
  • A flexible and adaptable team player
  • Ability to manage workload effectively
  • Good problem management skills – able to see a problem through to a solution
  • Demonstrated ability to interact effectively with all levels of the organisation, exhibiting discretion, diplomacy and tact.
  • Ability to prioritise and execute tasks in a high-pressure environment
  • Exceptional attention to detail and accuracy
Key Performance Indicators
  • Creation of projects from closed opportunities within OLA.
  • Ensuring projects remain profitable
  • Client satisfaction / customer service
  • Exceptional client communication

Please direct applications and any queries to [email protected], or alternatively call the HR Team on 020 7680 4450.

Company Details

Phoenix Business Solutions (UK) Ltd. Ibex House, 42-47 Minories, London, EC3N 1DY

Tel: +44(0)20 7680 4450 Fax: +44(0)20 7680 4460

Registered in England No. 04826350

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Author: Aliva Tripathy

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